Coronavirus (COVID-19) Update

Dear Residents, Families and Prospective Residents
Canterbury Tower is taking precautionary measures, following guidance from the Centers
for Disease Control and Prevention (CDC), which has released guidelines for employers
and businesses to contain the spread of the virus. Our number one priority is the health
and safety of our residents, associates and families.
Currently, Canterbury Tower is concentrating on prevention. Our support center is
reinforcing our policies and procedures for contagious illnesses such as influenza with
staff. These include reminders about flu vaccines, washing hands with soap and water for
at least 20 seconds, staying home when sick, and taking flu antivirals as prescribed.
We have a community support center emergency response team in place to provide
support to the local teams, especially in the event of a confirmed case of COVID-19.
We are vigilant about protecting our residents and associates while balancing our call to
serve and we are following local and state guidelines regarding visitor protocol. The state
of Florida has issued an Executive Order 20-52 prohibiting visitation to long term care
communities. You can access the order here. For additional peace of mind, we have an
electronic sign-in system to track and screen visitors for Coronavirus related symptoms.
For our resident and associate safety, visitation has been restricted in all communities to
only essential health related support personnel. Even approved personnel must agree that
they are not sick or showing signs of respiratory illness or have other risk factors for
COVID-19 via our electronic sign-in system. In Florida, we are further screening for
temperatures or fever of anyone who is requesting to enter a community.
To further mitigate risk, we have suspended Canterbury Tower sponsored/planned group
outings and large group activities. However, we recognize the importance of staying
connected. For that reason, we are promoting virtual visitation using technology to
connect our families and for prospective residents and/or guests to see our communities,
ask questions or even meet other residents, “virtually.” These guidelines will follow suit
until April 14th or further notice. If you would like information or want to connect or “see
us” – feel free to visit for our number. Our associates will
arrange for a facetime call or video meeting where they can introduce you to our team,
show you our beautiful communities and demonstrate our commitment to care.
If a confirmed case were to occur, we would continue to act in full compliance with the
CDC, local and state health authorities. We would follow the CDC guidance for confirmed
cases in healthcare settings; that guidance includes steps to minimize chances for
exposure, adhering to personal protection protocols and managing visitor access.
While this situation continues to evolve, we appreciate the opportunity to serve at
Canterbury Tower. We will continue to closely monitor the outbreak and take actions
necessary to help keep our residents, associates and families safe. We ask for your
support and patience as we work together to provide our associates, residents and
families the best service and care while balancing the responsibility of keeping everyone
healthy, and safe.

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